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1.Can I get some samples? Do you have samples in stock?
We are honored to send samples for your test if we have on hand. If some products showing are out of stock, we can provide custom sample production service if you need.
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2.Can you custom for me?
Yes, OEM custom is our specialty, trial orders can be accepted.
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3.What about the lead time?
Mass production time needs 7-35 days according to your order quantity;
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4.May I have your catalog and price list?
Of course, Please have a detailed looking and choose the interested models in our site. Then contact me, we can offer your details as your request.
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5.If I order big quantity, what's the good price?
Please send the detailed inquiry to us, such as the Dimensions, Quantity, Payment Terms, Transport method, etc. We will make the accurate quotation to you as soon as possible, and try to give you the biggest Discount.
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6.What is your MOQ for processing? Any mould fee? Is the mould fee refunded?
A. MOQ for non-standard fasteners: 1-2 tons acc. to the different parts,charge mould fee, which will be refunded when reaching a certain quantity, more fully described in our quotation.
B. MOQ for stamping parts : Depending on the degree of difficulty and dimensions of the parts. We will charge mould fee and refund it when reaching a certain quantity, more fully described in our quotation.
C. MOQ for turning parts is 100 pieces, charging no mould fee. But if you need samples confirming, charging the sample fee, and refund it when make the order.
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7.I have compared the prices offered by several factories, why some prices are high and some very low?
A. Each factory practices its own processing mode. Although the processing equipment is almost the same, the workmanship and sense of responsibilities vary greatly. Cost performance cannot be simply decided according to prices or scale. Any products without good quality and service are one-off deal and do not last for long. The price offered by NEW STARWDH is not affected by other manufacturers. NEW STARWDH emphasizes high-quality products only, and receives every customer with the fastest speed and the warmest services, in order to make customers become our regulars.
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8.What are your package standards?
The goods in a small capacity are packaged in cartons, and the goods in a large capacity are packaged in cartons with wooden pallets.
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9.What is your mode of transport?
The goods in a small quantity are usually mailed via TNT, DHL, FEDEX, UPS and other courier companies recommended by you. The goods in a large quantity are usually delivered by sea or by air.
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10.How do you deliver the goods?
We have our shipping agent, who can deliver the goods at a competitive price in a very short period, or you can deliver the goods through your own agents.
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11.How do I get samples?
If you need, we are willing to provide you with free samples for the standard parts. New customers are expected to pay courier fees, which will be deducted in the payment for the official orders.
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12.How is the quality of your products? How do you control the quality of your products?
Our product quality testing mainly has three major sectors.
Raw materials: The quality of the raw materials will determine the final product quality. Our procurement staff strictly selects suppliers according to the company's “Supplier Management System”, and evaluates and records the suppliers from the supplier's qualifications to the final raw materials. Before the raw materials enter the company, our raw material quality inspectors will conduct quality inspection on the raw materials according to the quality of the raw materials, and the raw materials will be allowed to enter the warehouse after the quality is qualified. The aim is to ensure that the raw materials are 100% qualified.
Testing in the production process: The staff of our Process Quality Inspection Department is divided into two teams. One of the teams tested the quality at intervals of 15 minutes and recorded the test results. Another team, the process quality inspectors, will sample the products in the process every hour. And to ensure the product's pass rate.
Pre-shipment quality inspection: The quality inspector performs random sampling on the pre-shipment product to prevent damage to the product during packaging and the integrity of the product packaging. And record the test results.
The inspection records of all products can be traced, and each batch of products can be traced back to the production person in charge, quality inspector, and packager.
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13.Are you a factory or a trade?
We are both a producer and a trader. Sincerely, it is not important whether we are a manufacturer or a trader. It is important that our product quality and reasonable product prices meet your requirements. If the quality and price do not meet your requirements, you will not choose to cooperate, whether we are a manufacturer or a trader.
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